Refund Policy
Last updated: June 15, 2026
1. General
This Policy describes the conditions for refunds of subscriptions purchased through the xPay platform. By placing an order, you agree to the terms of this Policy.
2. Right to a refund
You may request a full refund within 14 days of activating a subscription if the product does not match its advertised features and the issue cannot be resolved. Each request is reviewed individually.
3. When refunds are not provided
Refunds are not provided after 14 days from activation, in case of a violation of the Terms of Service, or for the unused portion of an already-active subscription upon cancellation (access remains until the end of the paid period).
4. Additional instance resources
Charges for increasing instance resources are non-refundable once the changes are applied. When reducing resources, no recalculation is made for the current paid period; the new price is reflected in the next renewal invoice.
5. How to request a refund
To request a refund, open a support ticket from your dashboard, including your order number and the reason. We will review the request within 5 business days.
6. Timing and method of refund
An approved refund is issued via the same method used for payment, within 10 business days of confirmation. The actual time to receive funds depends on your bank.
7. Contact
For refund-related questions, contact support through the ticket system in your dashboard.